Complaints book

Date

1.- Identifier of the complainant consumer:

Full name

Address

DNI ó ID

Phone

Email

Father or Mother (in the case of minors)

2.- Identification of the contracted good:

Choose an option
—Por favor, elige una opción—PRODUCTSERVICE

Amount claimed

Description

3.- Details of the complaint and the consumer's order

Choose an option
—Por favor, elige una opción—CLAIMCOMPLAINT

CLAIM: Dissatisfaction related to products or services.
COMPLAINT: Dissatisfaction not related to products or services; or, discomfort or dissatisfaction regarding customer service.

Detail

Order

Do you accept that we use your data for communication purposes with you, we will send a copy to: (consumer, supplier or INDECOPI as appropriate). The supplier must respond to the claim or complaint within a period not exceeding fifteen (15) working days, which is non-extendable.

The formulation of the complaint does not preclude recourse to other means of dispute resolution, nor is it a prerequisite for filing a complaint with INDECOPI.

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